1. Commitment to Privacy
At Raunak Agri Farm products Private Limited, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://rvplagro.com) or place an order.
2. Information We Collect
We may collect personal identification information from you in a variety of ways, including when you visit our site, register an account, place an order, or subscribe to our newsletter:
- Personal Contact Data: Name, shipping address, billing address, email address, and mobile phone number.
- Transaction Details: Order history, products purchased, payment reference IDs (note: we do not store full credit card or CVV details on our servers).
- Technical & Usage Data: IP address, browser type, device information, operating system, and browsing behavior collected via standard cookies.
3. How We Use Your Information
We use the collected information for the following business purposes:
- To process, fulfill, ship, and deliver your orders.
- To communicate order status, tracking updates, and delivery confirmations via SMS, Email, or WhatsApp.
- To provide timely customer support and resolve any grievances.
- To detect, prevent, and mitigate fraudulent or unauthorized transactions.
- To send periodic promotional offers, seasonal discounts, and product updates (you may opt out at any time).
4. Information Sharing & Third Parties
We do not sell, trade, or rent your personal identification information to third parties. We only share necessary data with trusted service providers strictly to perform essential operations:
- Logistics & Courier Partners: Delivery services (e.g. BlueDart, Delhivery, Speed Post) to deliver your parcels.
- Payment Gateways: PCI-DSS compliant secure payment processors to verify and process online payments.
- Legal Compliance: Government authorities or law enforcement agencies when mandated by applicable law.
5. Data Security & Storage
We implement industry-standard physical, electronic, and procedural safeguards to protect your personal information against unauthorized access, alteration, or disclosure. All sensitive data transmitted across our website is protected using 256-bit Secure Socket Layer (SSL) encryption.
6. Your Privacy Rights
You have the right to access, update, or correct your personal data held by us, or request the deletion of your account by contacting our privacy team.
7. Grievance Redressal
In accordance with the Information Technology Act 2000 and rules made thereunder, for any privacy inquiries or grievances, please reach out to:
- Entity: Raunak Agri Farm products Private Limited
- Privacy Desk: rvpl.agro@gmail.com
- Phone: +91 93345 19191
- Physical Address: Lakshmi Niwas, House No 42/1, Plot No-2054, Ashopur Road, PO-Jamsaut, DANAPUR-801503