Raunak Agri Farm products Private Limited

1. Order Cancellation Policy

We understand that circumstances may change. You may request cancellation of your order under the following terms:

Before Dispatch: You can cancel your order free of charge at any time before it has been dispatched from our fulfillment center by contacting our support team via phone or WhatsApp.
After Dispatch: Once an order has been shipped and handed over to the courier partner, it cannot be cancelled directly. You may choose to refuse delivery upon arrival, and a return process will be initiated.

We offer a hassle-free return and exchange policy within 7 days of delivery for eligible items that satisfy the following conditions:

The product received is physically damaged, defective, or expired upon arrival.
The product received is significantly different from what was ordered (wrong item or size).
The product is unused, in its original packaging, with all manufacturer seals, tags, and accessories intact.

Due to hygiene, safety, and operational considerations, the following product categories are non-returnable unless received in a damaged condition:

Customized, made-to-order, or personalized items.
Perishable goods, fresh farm produce, opened bio-fertilizers, or unsealed seed packets.
Digital downloads, software licenses, or consultation booking passes once redeemed.

Once your returned package is received at our inspection facility and verified, your refund will be processed promptly:

Prepaid Orders (UPI / Cards / Net Banking): Refund will be credited back to the original source account within 5 to 7 business days.
Cash on Delivery (COD) Orders: Refunds will be transferred directly to your bank account or UPI ID provided during the return claim within 3 to 5 business days.

To initiate a return or exchange, please contact our dedicated support desk with your Order ID and photo/video proof of the damage:

Have Questions About This Policy?

Our customer care team is available to assist you.

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